Frequently Asked Questions
Where do I find your program schedule?
How do I contact Mediacom?
How do I file a complaint about Mediacom?
How can I get a copy of a program that I saw on your channels?
How can I get my program on your channels?
How can you assist my local non-profit organization?
How do I use InfoVision?
Where can I find Mediacom's rates and channel lineup?
Q: Where do I find your program schedule?
A: Try our interactive program schedule, which allows you to search our programming by time, category or title. The schedule will also link you to any of our programs that are available on streaming media.
Q: How do I contact Mediacom?
A: Mediacom can be reached in the following ways:
- By phone, at (800) 332-0245
- By mail at Mediacom, 702 South Gilbert St, Iowa City, IA 52240
- On the web at www.mediacomcc.com
Q: How do I file a complaint about Mediacom?
A: Complaints about Mediacom's practices in Iowa City are handled by Drew Shaffer, the City's Cable TV Administrator. You can reach Drew by phone at (319) 356-5046, or you can fill out our online complaint form here.
Q: How can I get a copy of a program I saw on one of your channels?
A: Most, though not all of our programs can be copied to VHS tape or DVD. We charge $8.75 for our time to make the copy, plus a $5.00 media charge for the tape or disc. You can avoid the media charge by dropping off blank media at our office. Contact Bob Hardy at (319) 356-5047.
Q: How can I get my program on your channels?
A: Most of our content comes from our facilites or from other government agencies. However, if you feel that you have content that meets with our cablecast guidelines, please contact Bob Hardy at (319) 356-5047.
Q: How can you assist my local non-profit organization?
A: We're so glad you asked! The Cable TV Division is home to the award-winning Community Television Service, which provides a variety of video services to local NPOs. Find out more by visiting their webpage here, or call Community Programmer Ty Coleman at (319) 356-5454.
Q: How do I use InfoVision?
A: We've recently updated our own interactive television service to allow new features like web browsing and Video On Demand, and to allow users to access our database on their own web browsers. You can access the InfoVision X help page here.
Q: Where can I find Mediacom's rates and channel lineup?
A: We have that information right here at citychannel4.com. You can access the Mediacom Rates page here, and the Mediacom Channel Lineup here.
