Cable Complaints

If you have an issue with your Mediacom cable TV or high-speed internet service, we suggest that you first visit their website, go to their Iowa City office at 546 Southgate Avenue, or call them at 1-855-633-4226.

The State of Iowa Utilities Board (IUB) is the cable TV franchising authority for the Iowa City service area. If you would like to file a formal complaint, please visit

If you have attempted to get an issue resolved directly with Mediacom, but have not been successful, contact Ty Coleman at the City of Iowa City’s Cable TV Office for further assistance. Ty is often able to work with local Mediacom staff to facilitate the resolution of most technical, billing, or account-related problems. Call 319-356-5046, email, or fill out the form below and someone will respond to you within three business days.

City of Iowa City
Online Cable Assistance Form